Shipping & Returns
Policies
Shipping, returns
& delivery.
Clear policies, honest timelines, and straightforward support. Here's everything you need to know before and after your order.
Heads up: Stratik ships internationally from supplier partners. This allows us to keep prices competitive, but it does mean shipping takes longer than domestic fulfillment. We believe in being upfront about that rather than overpromising.
Shipping & delivery
How your order gets to you
Processing time
Orders are typically processed within 1–3 business days after purchase. Processing may take slightly longer during high-volume periods, holidays, or product launches.
Estimated delivery time
Once shipped, estimated delivery is 14–30 business days depending on your location and carrier conditions. We ship internationally and delivery timelines reflect that honestly.
Canada & USA
Typically 14–21 business days after dispatch
International
Typically 21–30 business days after dispatch
Processing
1–3 business days before shipment
Order tracking
Tracking information will be provided once your order has been processed and shipped. Please allow a few days for carrier systems to update after you receive your tracking number.
Shipping delays
Delays can occasionally occur due to customs processing, carrier disruptions, weather conditions, or high-volume shipping periods. These are outside our control but we'll always do our best to keep you informed.
Address accuracy
Please double-check your shipping address before placing your order. Incorrect or incomplete addresses can cause delays or returned shipments. Contact us as soon as possible if you need to make a change after ordering.
Returns & refunds
Our return policy
We want you to be happy with your purchase. If something isn't right, here's how we handle it.
Eligible returns
We accept return requests for items that meet all of the following:
Return window & shipping cost
Our return window and return shipping responsibility are currently being finalized. This section will be updated shortly. If you have a return inquiry in the meantime, please contact us directly and we'll work with you.
Non-eligible returns
Returns will not be accepted for items that have been used, damaged due to misuse after delivery, altered or modified, or are missing major components or packaging.
Refund processing
Once an eligible return is received and reviewed, approved refunds will be processed back to your original payment method. Timelines may vary depending on your financial institution and payment provider — typically 5–10 business days.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us right away with your order number, a description of the issue, and photos if applicable. We'll work to resolve it as quickly as possible.
Order support
We're here to help
Whether you have a shipping question, need a delivery update, or want to start a return — reach out and we'll get back to you as soon as we can.
Contact Stratik Performance Labs
When reaching out, please include your order number and any relevant details so we can assist you efficiently.
Questions about your order?
Don't hesitate to reach out. Transparent communication is part of how we do business.
Contact us →